We manufacture the wooden components of the guitar and all other parts are sourced from various suppliers. From time to time, we do hear of faulty parts being sent with the kits - we will replace any faulty items as soon as we're able to source a replacement. This applies to parts as well as wooden items. We will replace any faulty parts made known to us within 3 months from the purchase date. If we do not have a replacement we will refund or issue a credit note for the value of the item to be replaced.
We accept full returns or swap-outs of full kits within 30 days from receiving the item. This either due to a change of mind and/or wanting to swap for a different kit, or due to damage to the kit.
We are also happy to swap out returns for credit on Blackbeard's Den. This credit will not expire and can be used at any time.
The cost to return any faulty item is absorbed by Blackbeard's Den. The only time the customer would absorb this cost is if their decision to return the guitar is not related to a product fault. This applies to parts and accessories too.